READ FIRST - Security Software (Anti-Virus, Anti-Ransomware, Firewalls, Network Protection, "Realtime Security", etc.) C

This forum is for posting any bugs you find with the House Party game. Please do not ask for help with the game in this forum. Use the main House Party forum for that. Only post things that you feel are a problem with the programming or the game not doing what it is supposed to.
Forum rules
No racism, sexism, anti-semitism, brigading, doxxing, or ANY form of abusive behavior. No discussion of hacking or piracy or the buying, trading, or selling of ANY type of product or service (digital or otherwise). No advertising of any product or service (digital or otherwise, and this includes streams or any service involving 'subscribers'). No discussion of religion or politics. Do not link to other adult sites, with the exception being discussion of other adult games in Offtopic/allowed subforums; i.e. no pornography.

Do not spam, do not try to circumvent any automated tools that are part of these forums or any linking to these forums. Do not judge others based on their preferences for custom stories, their opinions, sexuality, etc., and most certainly do not bring it to the moderators.

Respect the moderators and each other and all will be well. Report any violations of the above rules. Do not violate local or international laws (including, but not limited to the laws of your country and/or the laws of the United States) while making use of these forums. The IP address of all posts are recorded to aid in enforcing these conditions.

We will use username, e-mail, AND IP bans without reservation, and mods hold the final word in such decisions.
Locked
erasmus
Posts: 922
Joined: Tue Feb 13, 2018 4:29 pm

READ FIRST - Security Software (Anti-Virus, Anti-Ransomware, Firewalls, Network Protection, "Realtime Security", etc.) C

Post by erasmus » Thu Feb 14, 2019 4:14 pm

Hey all, unfortunately many security programs like Avast, Comodo, BitDefender, Norton, etc., and even Windows Defender or third-party setting adjustments to Windows Firewall have caused major problems for our users as they can block your game's access to our servers, prevent access to story files, save files, and more.

Instead of having you dig through the massive troubleshooting post in this forum, try following the below steps if you run into any weird bugs with House Party:

---------------------------------------
1:
We need the following folders, their subfolders, and files they contain to be exempted/excluded/"white listed" by any and all security programs you have running (and if they are programs that have more than one tab/component, make sure to check each). Note that "C:\" may change based on your system.

C:\Users\YOUR-USERNAME-HERE\AppData\LocalLow\Eek\
C:\Users\YOUR-USERNAME-HERE\AppData\Local\Temp\Eek\
C:\Users\YOUR-USERNAME-HERE\Documents\Eek\

If playing on Steam you also need to do the same for: C:\Program Files (x86)\Steam\steamapps\common\House Party\

2:
If your security software blocks processes or applications specifically, make sure that the following two files in C:\Program Files (x86)\Steam\steamapps\common\House Party\ (or wherever the game is installed) are "unblocked", "exempted", or "excluded":

UnityCrashHandler64.exe
HouseParty.exe

3:
Your computer will also need to be able to access our game server (and if playing on Steam, make use of Steam's network services). We access our game server over standard http exactly once every time the game is launched from Steam via the following: http://games.eekllc.com/ . So, for instance, if you try to access the following link into your browser and it does start downloading, you most likely have a connectivity error: http://games.eekllc.com/Download/storie ... 0.12.4.zip

In this case you'll need to check your firewall/network software to ensure connection via http to our server is allowed, that standard http ports are not blocked on your PC or router/modem, and that no other element between your PC and router is trying to redirect traffic away from our server to elsewhere (could be any number of applications, settings, or malware, unfortunately).
Erasmus
Eek! Games LLC
Vice President, QA & UX

Locked