Have your basic system specs (CPU, GPU, memory/RAM amount, and Windows version) ready when reporting an issue. Please also see this post for info on how to obtain logs for us. More details leads to faster turnaround time in addressing your issue and more time that we can spend helping others and working on the game.
Click the link below that is most appropriate to your issue, or Search for it (Ctrl-F):
- T2: Stories fail to unzip, "Latest Story File not Found" or "Error Writing Story Files to your Documents Folder" (Red Error Texts near “Start New Game”) and/or Characters/Items Disappear, Freeze, or "Break"
- T3: Cannot Download Stories from Server/Network Error (Red Error Text near “Start New Game”), OR Start New Game is Gray/Not Clickable
- T4: Failed to Download or Start the Game, Game Starts but is Extremely Buggy (No Audio, etc.), or Game Crashes
- T7: House Party Stops Updating in Steam, Will not Download, or You see "Paused: Content File Locked", or Disk Read/Write Errors
Important Default Folders for House Party:
NOTE: Do not make manual changes to these folders or the files within. Doing so will likely corrupt your game data, and result in a a loss of save files, or result in you needing to reinstall the game. Generally, you only need to review these folders to look for log files, save files, or evidence of corruption.
You may easily access these by copy-pasting the address into Windows File Explorer (Windows Key + E) and hitting Enter:
Logs, save games, and crash reports:
Steam Installation folder for House Party:
C:\Program Files (x86)\Steam\steamapps\common\House Party\
Custom Stories, Debug Logs, Photos taken by the Camera Item go here:
If you did not buy House Party on Steam, you'll need to find your installation folder. This folder will contain the HouseParty.exe application, a House Party Data directory, Unity Crash Handler, etc.
When referenced, you may need to replace “C:” as needed with the drive containing your Windows or Steam installation and related files. If you've customized any of the specific folder locations/settings, use the locations specific to your system. You may need to search your PC if you have forgotten said locations or customized your installation.
“Security Software” when referenced refers to anti-virus, network security, anti-spyware/malware, anti-ransomware, or other software used to protect your computer. Eek! Staff will not be guiding you through the changing of settings in your Security Software. Please refer to your Security Software’s online documentation or other users for this. Never fully disable your Security Software. Please be aware that many security programs are made up of multiple ‘components’ or ‘modules’, meaning that are both anti-virus AND anti-ransomware, etc., and each of these may need to be tweaked in order to allow the game to function properly.