Game crashing after update

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billtolliver
Posts: 10
Joined: Sat Sep 29, 2018 12:08 am

Game crashing after update

Post by billtolliver » Sat Sep 29, 2018 12:26 pm

Someone please help. game is just crashing now after update and I cant do anything at all

ttant
Posts: 198
Joined: Tue Feb 13, 2018 4:49 pm

Re: Game crashing after update

Post by ttant » Sat Sep 29, 2018 2:41 pm

Without that much information, we can do nothing for you.

So i guess, you haven't read those :
https://forum.eekllc.com/viewtopic.php?f=7&t=7
https://forum.eekllc.com/viewtopic.php?f=7&t=8 :arrow: especially that one.

billtolliver
Posts: 10
Joined: Sat Sep 29, 2018 12:08 am

Re: Game crashing after update

Post by billtolliver » Sat Sep 29, 2018 5:46 pm

I cant be any clearer I start the game move around then screen freezes and crashes and says server connection error or something like that

billtolliver
Posts: 10
Joined: Sat Sep 29, 2018 12:08 am

Re: Game crashing after update

Post by billtolliver » Sat Sep 29, 2018 5:48 pm

and since I cant get phone support and not a computer technical wizard I cant figure out any of what you sent me to read

vrossi
Posts: 10
Joined: Sun Sep 30, 2018 4:34 am

Re: Game crashing after update

Post by vrossi » Sun Sep 30, 2018 4:37 am

This game was always working without any problems,

but after the last update it keeps crashing,, fix this please!!

Jason1214
Posts: 40
Joined: Tue Sep 04, 2018 10:21 pm

Re: Game crashing after update

Post by Jason1214 » Sun Sep 30, 2018 5:42 am

All he is trying to get you do is at least send computer specs. As someone who works on computers that goes a long way to helping to solve things. Can’t fix anything unless you can see yourself what is going on or have more concrete info.

All the rest in the document he sent would be nice to have, such as crash reports, but if you just give him your computer info such as operating system, processor, graphics card...etc, that will go a long way towards him being able to help.
Last edited by Jason1214 on Sun Sep 30, 2018 6:51 am, edited 1 time in total.

ttant
Posts: 198
Joined: Tue Feb 13, 2018 4:49 pm

Re: Game crashing after update

Post by ttant » Sun Sep 30, 2018 6:48 am

Jason1214 wrote:
Sun Sep 30, 2018 5:42 am
All he is trying to get you do is at least send computer specs. As someone who works on computers that goes a long way to helping to solve things. Can’t fix anything unless you can see yourself what is going on or have more concrete info.

All the rest in the document he sent would be nice to have, such as crash reports, but if you just give him your computer such as operating system, processor, graphics card...etc, that will go a long way towards him being able to help.
Exactly. I'm not a psychic, and as the game works fine for me and some other folks, i just can say the issue in on your end.
So make sure your OS is up to date, and your gpu driver as well.

vrossi
Posts: 10
Joined: Sun Sep 30, 2018 4:34 am

Re: Game crashing after update

Post by vrossi » Sun Sep 30, 2018 7:42 am

Image

right after i enter the room the game crashes and this is what i get..

vrossi
Posts: 10
Joined: Sun Sep 30, 2018 4:34 am

Re: Game crashing after update

Post by vrossi » Sun Sep 30, 2018 7:46 am

these are my pc specs

windows 7 64 bit
Intel i5 2.7 ghz
8192MB RAM
DX 11
AMD Radeon HD 5800 4095 MB

ttant
Posts: 198
Joined: Tue Feb 13, 2018 4:49 pm

Re: Game crashing after update

Post by ttant » Sun Sep 30, 2018 8:22 am

try to go there using windows explorer :
C:\Users\YOUR USERNAME HERE\AppData\LocalLow\Eek\House Party\Crashes
and send us the most recent file

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